jl34 Privacy Policy — Your Data, Handled with Care

1 Overview

jl34 is committed to protecting the privacy of everyone who uses our platform. We understand that when you share personal information with us — whether during registration, identity verification, or normal account activity — you're trusting us to handle it responsibly.

This policy covers what data we collect, why we collect it, how it is stored and protected, and what rights you have over your own information. It applies whether you're accessing jl34 from a browser in Manila, Cebu, Davao, or anywhere else in the Philippines, and whether you're using the desktop site or the Android app.

If you have questions about anything in this policy, you can reach our support team through the contact details available on the platform.

2 Information We Collect

We collect personal information in a few different ways — directly from you when you use the platform, automatically when you interact with our services, and from third parties where required for verification purposes.

Information you provide directly:

• Full legal name, date of birth, and contact number provided during registration.
• Government-issued ID documents and proof of payment method submitted during KYC (Know Your Customer) verification.
• Payment details used to process deposits and withdrawals, including Philippine bank account numbers and e-wallet information.
• Communications you send to jl34 support, including messages, attachments, and account-related requests.

Information collected automatically:

• Device information including device type, operating system version, and browser type.
• IP address and approximate location at the time of login or transactions.
• Session activity including pages visited, games played, bets placed, and time spent on the platform.
• Login timestamps and account access history.
• Cookie and tracking data as described in the Cookies section below.

3 How We Use Your Data

The personal information we hold is used for specific, legitimate purposes. We do not use your data for anything beyond what is described here.

We do not sell, rent, or trade your personal data to third parties for their own marketing purposes.

4 Sharing Your Information

jl34 does not share your personal information with outside parties except in the specific circumstances described below.

• Payment processors: We share the minimum required payment details with our payment processing partners to complete deposits and withdrawals in PHP. These partners are bound by their own data protection obligations.
• Identity verification providers: Third-party KYC service providers may process your submitted ID documents strictly for the purpose of identity verification. They do not retain this data beyond what is required for verification.
• Game and platform technology providers: Technical service providers who power elements of the jl34 platform may have access to certain usage data in the course of providing their services. They are contractually restricted from using this data for any other purpose.
• Legal and regulatory requirements: We may disclose personal information where required to do so by applicable law, court order, or other legal process. We will only disclose the minimum information necessary to comply.
• Fraud and security investigations: Where there is a genuine need to investigate suspected fraud, money laundering, or other serious misconduct, relevant account data may be reviewed internally or shared with appropriate authorities.

5 Data Storage & Security

jl34 takes the security of your personal information seriously. We use a combination of technical and organisational measures to protect your data against unauthorised access, loss, or misuse.

• All data transmitted between your device and the jl34 platform is encrypted using SSL (Secure Sockets Layer) technology.
• Account access is protected by password authentication and OTP (one-time password) verification for sensitive actions such as withdrawals and account changes.
• Internal access to personal data is restricted on a need-to-know basis. Staff who handle personal data are subject to confidentiality obligations.
• KYC documents are stored securely and access is limited to authorised personnel involved in the verification process.
• Payment details are handled through secure, industry-standard payment channels. jl34 does not store full bank account credentials beyond what is necessary to process your stated withdrawal method.

While we maintain strong security practices, no online platform can guarantee absolute security. We encourage you to use a strong, unique password for your jl34 account and to protect your OTP codes at all times.

6 Cookies & Tracking

jl34 uses cookies and similar tracking technologies to keep the platform running smoothly, remember your preferences, and understand how the site is being used. Here is a breakdown of the types of cookies we use.

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that help protect your account. You cannot opt out of these without affecting platform functionality.
• Functional cookies: Used to remember your preferences such as language settings and display choices between sessions.
• Analytics cookies: Help us understand how players navigate the platform so we can improve the experience. This data is collected in aggregate and is not used to personally identify you.
• Performance cookies: Monitor platform load times and technical performance to help our team identify and fix issues quickly.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the core jl34 platform, though some features may behave differently.

7 Your Rights

As a jl34 user, you have rights over your personal data. We are committed to honouring these rights in a straightforward way. You can exercise any of the following by contacting jl34 support:

• Access: You can request a copy of the personal data jl34 holds about you.
• Correction: If any of your personal details are inaccurate or out of date, you can request that we update them. Some changes may require verification.
• Deletion: You can request deletion of your personal data where it is no longer required for the purposes it was collected. Note that certain data must be retained for legal, financial, or fraud-prevention obligations and cannot be deleted on request.
• Restriction: In certain circumstances, you can request that we limit the processing of your personal data while a dispute or review is in progress.
• Opt-out of marketing: If you have previously opted in to promotional communications, you can withdraw that consent at any time through your account settings or by contacting support.

8 Minors

jl34 is strictly for adults aged 21 years and above. We do not knowingly collect personal information from anyone under the age of 21. If we become aware that a registered account belongs to a person under 21, the account will be suspended immediately and any data collected will be handled in accordance with applicable law.

If you are a parent or guardian and believe your child has created an account on jl34, please contact our support team immediately so we can investigate and take appropriate action.

9 Data Retention

We retain your personal data for as long as your account is active and for a reasonable period after account closure, as required by our operational, legal, and financial obligations. Specifically:

• Transaction and betting records are retained for the period required under applicable financial record-keeping obligations.
• KYC documents are retained for the period required to comply with anti-money laundering and identity verification regulations.
• Account activity logs are retained to support fraud investigation and responsible gaming monitoring for a defined period after account closure.
• Support communications are retained for a reasonable period to allow for follow-up and dispute resolution.

Once data is no longer required for any of the above purposes, it is securely deleted or anonymised so that it can no longer be linked back to you.

10 Policy Updates

jl34 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or legal requirements. When we make material changes, the "Last updated" date at the top of this page will be revised accordingly.

We recommend reviewing this page periodically. Continued use of the jl34 platform after a policy update constitutes acceptance of the revised Privacy Policy. If you disagree with any changes, please stop using the platform and contact support regarding your account.

11 Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or how your personal data is handled, you can reach our support team through the platform. Our team is available to assist you with data access requests, corrections, deletion requests, and general privacy-related questions.